Name: Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training | CRM Basics
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Training Syllabus

Curriculum Designed by Experts

Dynamics 365 Customer Insights

Topics

Lead generation and qualification
Marketing forms and segments
Email marketing and customer journeys
Event management features
Utilizing Copilot in Customer Insights

Dynamics 365 Sales

Topics

Lead qualification process
Opportunity management
Quote lifecycle
Order and invoice management
Guided selling and business process flows
Product catalog and pricing
Sales accelerator and insights
Integration with LinkedIn Sales Navigator
Copilot in Sales

Dynamics 365 Customer Service

Topics

Workload management and case lifecycle
Knowledge management
Service-level agreements (SLAs) and entitlements
Omnichannel capabilities
Agent productivity tools
Copilot in Customer Service

Dynamics 365 Field Service

Topics

Work order lifecycle
Inspections and resource scheduling
Field Service mobile app
Asset management
Connected Field Service
Copilot in Field Service

Core Capabilities of Customer Engagement Apps

Topics

Overview of customer engagement apps
Integration with Microsoft Power Platform and Dataverse
Shared activities and integration options
Reporting capabilities, including dashboards and charts
Integration with Microsoft Teams, Outlook, Excel, Word, and SharePoint

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Training Details

What is Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

This course provides a comprehensive introduction to the customer engagement capabilities of Dynamics 365. It covers core functionalities of various apps, including Dynamics 365 Customer Insights, Sales, Customer Service, and Field Service. Participants will also explore how AI-driven tools like Copilot can assist in executing customer engagement tasks.

Why enroll for Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Gain a solid foundation in Dynamics 365's CRM capabilities.
Enhance your understanding of customer engagement processes.
Prepare for advanced role-based or specialty certifications.
Validate your skills with a globally recognized Microsoft certification.

What are the benefits of joining Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Comprehensive understanding of Dynamics 365 CRM applications.
Hands-on experience through practical labs and exercises.
Access to official Microsoft learning resources and study guides.
Improved career prospects in roles related to sales, marketing, customer service, and field service.

What skills will you learning during Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Customer engagement strategies
Sales and marketing automation
Customer service management
Field service operations
Integration of Dynamics 365 with other Microsoft tools

What tools are covered during Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Dynamics 365 Customer Insights
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Field Service
Microsoft Power Platform
Microsoft Dataverse
Copilot AI tools

What are the objectives of Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Understand the core functionalities of Dynamics 365 CRM apps.
Learn to navigate and utilize various customer engagement applications.
Explore integration options with other Microsoft services.
Prepare for the MB-910 certification exam.

Who should go for this Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

IT professionals seeking foundational knowledge of Dynamics 365 CRM.
Business stakeholders and decision-makers exploring CRM solutions.
Entrepreneurs aiming to implement CRM systems in their businesses.
Students and individuals considering a career in CRM or related fields.

What are the Prerequisite of Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

No specific prerequisites are required. However, a basic understanding of business operations and customer engagement principles is beneficial.

What will you learning during Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Core functionalities of Dynamics 365 applications.
Integration techniques with other Microsoft services.

What are the system requirements for Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Access to a suitable device with internet connection for online training.
Dynamics 365 access for practical exercises.

What are the career opportunities after Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910) Training?

Roles in CRM administration, sales operations, and customer support.

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Microsoft Certified: Dynamics 365 Fundamentals (CRM) (MB-910)

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