Name: Microsoft Certified: Dynamics 365 Customer Service Functional Consultant (MB-230) Training | Customer Service
Price: ₹25,000.00 INR
Availability: InStock

Training Syllabus

Curriculum Designed by Experts

Configure Dynamics 365 Customer Service

Topics

User interface customization
Service management settings configuration
Process automation and business process flows
Service visualizations and dashboards
Queue management and routing rules
Service-level agreements (SLAs) and entitlements

Manage Core Customer Service Features

Topics

Case management and resolution
Knowledge management and article creation
Customer service scheduling
Omnichannel capabilities and integration
Customer feedback and surveys
Insights and analytics for customer service

Configure Additional Tools and Services

Topics

Integration with Microsoft Power Platform
Dynamics 365 Customer Service mobile app capabilities
Microsoft 365 services integration
Dynamics 365 App for Outlook deployment
Email engagement and auto capture
SharePoint integration
Microsoft Teams collaboration

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Training Details

What is Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

This course provides comprehensive training on Dynamics 365 Customer Service, covering the configuration and management of the application to support customer service lifecycles effectively. Participants will learn to customize the solution to align with organizational customer service processes, ensuring efficient management of cases, knowledge bases, and customer interactions.

Why enroll for Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Gain in-depth knowledge of Dynamics 365 Customer Service functionalities.
Enhance your ability to configure and implement customer service solutions.
Prepare for the MB-230 certification exam to validate your skills.
Improve career prospects in customer service consultancy and CRM management.

What are the benefits of joining Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Hands-on experience with Dynamics 365 Customer Service configurations.
Access to official Microsoft learning resources and study guides.
Guidance from certified instructors with industry experience.
Preparation for the MB-230 certification exam.

What skills will you learning during Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Customer service process configuration and management
Customization of Dynamics 365 Customer Service
Integration with Microsoft tools and services
Data analysis and reporting within Dynamics 365

What tools are covered during Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Dynamics 365 Customer Service
Microsoft Power Platform
Microsoft 365 services
Microsoft Teams
SharePoint

What are the objectives of Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Configure Dynamics 365 Customer Service to meet business requirements.
Manage core customer service entities and processes.
Integrate Dynamics 365 Customer Service with other Microsoft services.
Prepare for the MB-230 certification exam.

Who should go for this Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Functional consultants specializing in customer service solutions.
IT professionals responsible for CRM implementation.
Customer service managers and team leads aiming to optimize service processes.
Individuals seeking to validate their skills with a Microsoft certification.

What are the Prerequisite of Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Familiarity with business applications and a desire to customize and implement them for business growth.

What will you learning during Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

How to configure and customize Dynamics 365 Customer Service.
Management of customer service processes and entities.
Integration techniques with other Microsoft services.
Preparation strategies for the MB-230 certification exam.

What are the system requirements for Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Access to a device with an internet connection for online training.
Dynamics 365 Customer Service access for practical exercises.

What are the career opportunities after Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230) Training?

Dynamics 365 Customer Service Functional Consultant
CRM Specialist
Customer Service Operations Manager
Business Analyst specializing in customer service solutions

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Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)

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