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  • Online Virtual Class
  • Duration: 24 days
  • Fees: ₹20,000.00/-
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About your Training

Skills Covered

IT Service Management Principles
Service Management System (SMS)
ITSM Processes and Best Practices
ISO/IEC 20000 Standard
ITSM Implementation and Improvement

Tools Covered

ITSM Tools and Software (e.g., ServiceNow, BMC Remedy)
ITSM Process Templates and Documentation

Training Syllabus

Curriculum Designed by Experts

Introduction to IT Service Management
Topics
  • Overview of ITSM
  • Importance of ITSM in Organizations
  • Key Concepts and Terminology
  • Understanding ISO/IEC 20000 Standard
Topics
  • Components of SMS
  • Establishing and Implementing SMS
  • Continuous Improvement of SMS
  • Roles and Responsibilities in SMS
Topics
  • Service Delivery Processes
  • Service Level Management
  • Service Reporting
  • Service Continuity and Availability Management
  • Budgeting and Accounting for IT Services
  • Relationship Processes
  • Business Relationship Management
  • Supplier Management
Topics
  • Configuration Management
  • Change Management
Topics
  • Incident Management
  • Problem Management
Topics
  • Release Management
  • Service Validation and Testing
Topics
  • Certification Requirements
  • Preparing for Certification
  • Certification Audit Process
  • Maintaining Certification
Topics
  • Real-World ITSM Implementation Examples
  • Practical Exercises for ITSM Processes
  • Developing an ITSM Improvement Plan

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Why Training From Are U Certified

Live Interactive Classes

  • Top-Tier Trainers
  • Real Time Guidance by Industrial Experts
  • In Class Doubt Clearance

Resource Access

  • Life Time Access to Resource Library

Support

  • One-to-One Lab and Training Assistance
  • Help Desk Support
  • Doubt Clearance in Real-time

Project Based Learning

  • Labs and Learning Based from Industrial Experts
  • Learning Based on Project Scenarios

Certification

  • Are U Certified Training Certificate
  • Certificate of Completion

Labs

  • Cloud based Labs *Labs based on course requirement only

Training Details

This training program is ideal for individuals who want to gain foundational knowledge of IT Service Management based on the ISO/IEC 20000 standard. The course includes theoretical concepts, practical exercises, case studies, and real-world applications to ensure participants are job-ready upon completion.

  • Comprehensive Learning: Gain foundational knowledge of ITSM principles and practices based on ISO/IEC 20000.
  • Hands-On Exercises: Practical exercises to apply ITSM concepts.
  • Expert Guidance: Learn from certified ITSM professionals.
  • Certification: Earn the EXIN IT Service Management Foundation certification to validate your skills.
  • Develop a solid understanding of ITSM principles and practices.
  • Learn how to implement and manage IT services based on ISO/IEC 20000.
  • Enhance your career prospects in IT service management.
  • Gain practical experience through real-world case studies and exercises.
  • IT Service Management Principles
  • Service Management System (SMS)
  • ITSM Processes and Best Practices
  • ISO/IEC 20000 Standard
  • ITSM Implementation and Improvement
  • ITSM Tools and Software (e.g., ServiceNow, BMC Remedy)
  • ITSM Process Templates and Documentation
  • Understand the core principles and practices of ITSM based on ISO/IEC 20000.
  • Develop the ability to implement and manage IT services effectively.
  • Learn to align IT services with business needs.
  • Gain knowledge of the ISO/IEC 20000 certification process.
  • IT professionals
  • Service managers
  • IT consultants
  • Quality managers
  • Anyone interested in IT service management
  • Basic understanding of IT concepts (recommended)
  • No prior experience with ISO/IEC 20000 required
  • Fundamental principles of IT Service Management based on ISO/IEC 20000.
  • Key processes and practices for effective IT service delivery.
  • Implementation and management of a Service Management System (SMS).
  • Preparing for ISO/IEC 20000 certification and maintaining compliance.
  • Operating System: Windows 10 or macOS 10.15 (or later)
  • Processor: Intel Core i3 or higher
  • RAM: 4 GB minimum (8 GB recommended)
  • Storage: 10 GB of available disk space
  • Software: Web browser (latest version) for accessing online materials and tools
  • IT Service Manager
  • ITSM Consultant
  • Quality Manager
  • IT Operations Manager
  • Service Delivery Manager

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