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  • Online Virtual Class
  • Duration: 32 days
  • Fees: ₹30,000.00/-
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About your Training

Skills Covered

Digital Service Strategy and Design
Service Transition and Deployment
Service Operation and Support
Continual Service Improvement
Governance and Compliance
Digital Service Management Tools

Tools Covered

ITSM Tools (e.g., ServiceNow, BMC Remedy)
Digital Service Management Tools
Performance Monitoring and Reporting Tools

Training Syllabus

Curriculum Designed by Experts

Introduction to Digital Service Management
Topics
  • Overview of Digital Service Management
  • Key Concepts and Terminology
  • Importance of Digital Services in Modern Business
  • Digital Transformation and Its Impact
Topics
  • Developing a Digital Service Strategy
  • Designing Digital Services
  • Aligning Services with Business Goals
  • Customer-Centric Service Design
Topics
  • Planning and Managing Service Transition
  • Deployment and Release Management
  • Ensuring Smooth Transition to Operations
  • Change Management in Digital Services
Topics
  • Managing Service Operations
  • Incident and Problem Management
  • Performance Monitoring and Reporting
  • Ensuring High Availability and Reliability
Topics
  • Implementing Continual Improvement Practices
  • Measuring and Improving Service Performance
  • Using Metrics and KPIs for Improvement
  • Case Studies on Service Improvement
Topics
  • Understanding Governance in Digital Services
  • Ensuring Regulatory Compliance
  • Managing Risks in Digital Services
  • Best Practices for Governance
Topics
  • Overview of Digital Service Management Tools
  • Selecting and Implementing Tools
  • Integrating Tools for Effective Management
  • Tool Configuration and Management
Topics
  • Real-World Examples of Digital Service Management
  • Practical Exercises to Apply Concepts
  • Developing a Digital Service Improvement Plan

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Why Training From Are U Certified

Live Interactive Classes

  • Top-Tier Trainers
  • Real Time Guidance by Industrial Experts
  • In Class Doubt Clearance

Resource Access

  • Life Time Access to Resource Library

Support

  • One-to-One Lab and Training Assistance
  • Help Desk Support
  • Doubt Clearance in Real-time

Project Based Learning

  • Labs and Learning Based from Industrial Experts
  • Learning Based on Project Scenarios

Certification

  • Are U Certified Training Certificate
  • Certificate of Completion

Labs

  • Cloud based Labs *Labs based on course requirement only

Training Details

This training program is ideal for professionals who want to gain expertise in digital service management. The course includes theoretical knowledge, practical exercises, case studies, and real-world applications to ensure participants are well-prepared for the EXIN Digital Service Manager certification exam and practical implementation.

  • Comprehensive Learning: Gain in-depth knowledge of digital service management principles and practices.
  • Hands-On Exercises: Practical exercises to apply digital service management concepts.
  • Expert Guidance: Learn from certified professionals with industry experience.
  • Certification: Earn the EXIN Digital Service Manager certification to validate your skills and enhance your career prospects.
  • Develop advanced skills in managing digital services.
  • Learn to align digital services with business goals.
  • Enhance your career prospects in digital service management.
  • Gain practical experience through real-world case studies and exercises.
  • Digital Service Strategy and Design
  • Service Transition and Deployment
  • Service Operation and Support
  • Continual Service Improvement
  • Governance and Compliance
  • Digital Service Management Tools
  • ITSM Tools (e.g., ServiceNow, BMC Remedy)
  • Digital Service Management Tools
  • Performance Monitoring and Reporting Tools
  • Understand the core principles and practices of digital service management.
  • Develop the ability to design, transition, and operate digital services effectively.
  • Learn to implement continual improvement practices for digital services.
  • Gain knowledge of governance and compliance in digital service management.
  • IT professionals
  • Service managers
  • ITSM consultants
  • Digital transformation leaders
  • Anyone interested in digital service management
  • Basic understanding of IT service management (recommended)
  • No prior experience with digital service management required
  • Fundamental principles of digital service management.
  • Strategies for designing and transitioning digital services.
  • Best practices for operating and supporting digital services.
  • Techniques for continual improvement and governance.
  • Operating System: Windows 10 or macOS 10.15 (or later)
  • Processor: Intel Core i3 or higher
  • RAM: 4 GB minimum (8 GB recommended)
  • Storage: 10 GB of available disk space
  • Software: Web browser (latest version) for accessing online materials and tools
  • Digital Service Manager
  • IT Service Manager
  • Digital Transformation Leader
  • ITSM Consultant
  • Service Delivery Manager

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