Name: ITIL Foundation Certification Training | IT Service Management
Price: ₹20,000.00 INR
Availability: InStock

Training Syllabus

Curriculum Designed by Experts

Introduction to ITIL

Topics

Overview of ITIL and its history
Key concepts and terminology
Benefits of implementing ITIL

ITIL Service Lifecycle

Topics

Introduction to the service lifecycle
The five stages of the service lifecycle

Service Strategy

Topics

Purpose and objectives of service strategy
Key processes: service portfolio management, financial management, demand management, business relationship management

Service Design

Topics

Purpose and objectives of service design
Key processes: service level management, service catalog management, capacity management, availability management, IT service continuity management, information security management, supplier management

Service Transition

Topics

Purpose and objectives of service transition
Key processes: transition planning and support, change management, release and deployment management, service validation and testing, service asset and configuration management, knowledge management

Service Operation

Topics

Purpose and objectives of service operation
Key processes: event management, incident management, request fulfillment, problem management, access management
Functions: service desk, technical management, IT operations management, application management

Continual Service Improvement

Topics

Purpose and objectives of continual service improvement (CSI)
Key processes: the seven-step improvement process
CSI model and Deming Cycle (Plan-Do-Check-Act)

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Training Details

What is ITIL Foundation Training?

The ITIL Foundation course provides an introduction to the ITIL framework, focusing on its principles, service lifecycle, and processes. The course covers essential topics such as service strategy, service design, service transition, service operation, and continual service improvement. It aims to equip learners with the knowledge needed to effectively apply ITIL best practices in their organizations.

Why enroll for ITIL Foundation Training?

Gain a solid understanding of ITIL framework and best practices
Enhance your IT service management skills
Increase your job prospects and career opportunities in IT service management
Prepare for the ITIL Foundation certification exam

What are the benefits of joining ITIL Foundation Training?

Hands-on experience with ITIL principles and processes
Access to official ITIL training materials and resources
Enhanced understanding of IT service management best practices
Opportunities for career advancement in IT service management

What skills will you learning during ITIL Foundation Training?

Understanding ITIL concepts and terminology
Applying ITIL principles and processes
Managing IT services effectively using ITIL framework
Aligning IT services with business needs

What tools are covered during ITIL Foundation Training?

ITIL templates and documentation
ITSM software (optional)

What are the objectives of ITIL Foundation Training?

Understand the core concepts and components of ITIL
Apply ITIL principles, processes, and functions to manage IT services
Align IT services with business objectives and needs
Prepare for the ITIL Foundation certification exam

Who should go for this ITIL Foundation Training?

IT professionals
IT managers and team leaders
IT support and service desk staff
Individuals seeking to enhance their IT service management skills

What are the Prerequisite of ITIL Foundation Training?

There are no formal prerequisites for the ITIL Foundation course.

What will you learning during ITIL Foundation Training?

Comprehensive understanding of the ITIL framework
Skills to manage IT services using ITIL best practices
Techniques for aligning IT services with business needs
Effective strategies for applying ITIL principles and processes

What are the system requirements for ITIL Foundation Training?

A computer with internet access (for online training)
ITIL Foundation manual (provided by the training provider)

What are the career opportunities after ITIL Foundation Training?

IT Service Manager
IT Support Manager
IT Operations Manager
Service Desk Manager

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ITIL Foundation

Why enroll for ITIL Foundation Training?

Instructor-led live Online Training Schedule

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