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  • Online Virtual Class
  • Duration: 3 days
  • Fees: ₹30,000.00/-
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About your Training

Skills Covered

Stakeholder identification and analysis
Customer journey mapping and enhancement
SLA development and management
Effective communication and collaboration
Engagement and influence techniques
Value co-creation and measurement

Tools Covered

ITIL 4 templates and documentation
Communication and collaboration tools
SLA management tools

Training Syllabus

Curriculum Designed by Experts

Introduction to ITIL 4 DSV
Topics
  • Overview of ITIL 4 and the DSV module
  • Key concepts and principles of DSV
Topics
  • Identifying stakeholders and their roles
  • Analyzing stakeholder needs and expectations
  • Building and maintaining stakeholder relationships
Topics
  • Defining and mapping the customer journey
  • Identifying touchpoints and interactions
  • Enhancing the customer experience
Topics
  • Developing and managing SLAs
  • Monitoring and measuring service performance
  • Ensuring SLA compliance and improvements
Topics
  • Effective communication strategies
  • Collaboration techniques for stakeholder engagement
  • Using tools and technologies for communication
Topics
  • Techniques for engaging and influencing stakeholders
  • Managing stakeholder expectations and feedback
  • Handling conflicts and building consensus
Topics
  • Understanding value co-creation principles
  • Collaborating with stakeholders to create value
  • Measuring and demonstrating value

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Why Training From Are U Certified

Live Interactive Classes

  • Top-Tier Trainers
  • Real Time Guidance by Industrial Experts
  • In Class Doubt Clearance

Resource Access

  • Life Time Access to Resource Library

Support

  • One-to-One Lab and Training Assistance
  • Help Desk Support
  • Doubt Clearance in Real-time

Project Based Learning

  • Labs and Learning Based from Industrial Experts
  • Learning Based on Project Scenarios

Certification

  • Are U Certified Training Certificate
  • Certificate of Completion

Labs

  • Cloud based Labs *Labs based on course requirement only

Training Details

 The ITIL 4 DSV course provides comprehensive training on engaging and managing stakeholders, fostering relationships, and ensuring stakeholder satisfaction. It covers essential topics such as customer journey mapping, SLA management, communication strategies, and collaboration techniques. The course aims to equip learners with the skills needed to drive stakeholder value in IT service management.

  • Gain in-depth knowledge of the ITIL 4 DSV module
  • Enhance your skills in managing and engaging stakeholders
  • Increase your job prospects and career opportunities in IT service management
  • Prepare for the ITIL 4 Specialist: Drive Stakeholder Value certification exam
  • Hands-on experience with ITIL 4 DSV principles and practices
  • Access to official ITIL 4 training materials and resources
  • Enhanced understanding of stakeholder management and value creation
  • Opportunities for career advancement in IT service management
  • Stakeholder identification and analysis
  • Customer journey mapping and enhancement
  • SLA development and management
  • Effective communication and collaboration
  • Engagement and influence techniques
  • Value co-creation and measurement
  • ITIL 4 templates and documentation
  • Communication and collaboration tools
  • SLA management tools
  • Understand the core concepts and components of ITIL 4 DSV
  • Apply ITIL 4 principles, practices, and methodologies to manage and engage stakeholders
  • Enhance the customer journey and stakeholder experience
  • Prepare for the ITIL 4 Specialist: Drive Stakeholder Value certification exam
  • IT service management professionals
  • IT managers and team leaders
  • IT support and service desk staff
  • Individuals seeking to enhance their stakeholder management skills
  • ITIL 4 Foundation certification is required
  • Comprehensive understanding of the ITIL 4 DSV module
  • Skills to manage and engage stakeholders effectively
  • Techniques for customer journey mapping and SLA management
  • Effective strategies for communication, collaboration, and value co-creation
  • A computer with internet access (for online training)
  • ITIL 4 Specialist: Drive Stakeholder Value manual (provided by the training provider)
  • IT Service Manager
  • IT Support Manager
  • IT Operations Manager
  • Service Desk Manager

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