Training Syllabus

Curriculum Designed by Experts

Introduction to ITIL 4 CDS

Topics

Overview of ITIL 4 and the CDS module
Key concepts and principles of CDS

Service Value System and Service Value Chain

Topics

Understanding the ITIL Service Value System (SVS)
Components of the Service Value Chain (SVC)
Integration and management of IT-enabled services

Service Design and Development

Topics

Designing effective IT services
Service design practices and techniques
Service level management and SLA development

Service Deployment and Release Management

Topics

Planning and managing service deployments
Release management practices
Ensuring smooth transitions and deployments

Service Operation and Support

Topics

Incident management and request fulfillment
Problem management and root cause analysis
Monitoring and event management

Service Optimization and Improvement

Topics

Continual improvement practices
Using metrics and KPIs to drive improvements
Implementing feedback loops and optimization strategies

Tools and Technologies

Topics

Leveraging ITSM tools for service management
Automation and artificial intelligence in service management
Emerging technologies and their impact on IT services

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Training Details

What is ITIL 4 Specialist: Create, Deliver and Support Training?

The ITIL 4 CDS course provides comprehensive training on creating, delivering, and supporting IT services. It covers essential topics such as service design, deployment, support, and optimization, along with tools and techniques for effective service management. The course aims to equip learners with the knowledge and skills needed to manage and optimize IT services throughout their lifecycle.

Why enroll for ITIL 4 Specialist: Create, Deliver and Support Training?

Gain in-depth knowledge of the ITIL 4 CDS module
Enhance your skills in creating, delivering, and supporting IT services
Increase your job prospects and career opportunities in IT service management
Prepare for the ITIL 4 Specialist: Create, Deliver and Support certification exam

What are the benefits of joining ITIL 4 Specialist: Create, Deliver and Support Training?

Hands-on experience with ITIL 4 CDS principles and practices
Access to official ITIL 4 training materials and resources
Enhanced understanding of end-to-end service management
Opportunities for career advancement in IT service management

What skills will you learning during ITIL 4 Specialist: Create, Deliver and Support Training?

Hands-on experience with ITIL 4 CDS principles and practices
Access to official ITIL 4 training materials and resources
Enhanced understanding of end-to-end service management
Opportunities for career advancement in IT service management

What tools are covered during ITIL 4 Specialist: Create, Deliver and Support Training?

ITIL 4 templates and documentation
ITSM software and tools
Automation and AI tools for service management

What are the objectives of ITIL 4 Specialist: Create, Deliver and Support Training?

Understand the core concepts and components of ITIL 4 CDS
Apply ITIL 4 principles, practices, and methodologies to manage IT services
Optimize IT services throughout their lifecycle
Prepare for the ITIL 4 Specialist: Create, Deliver and Support certification exam

Who should go for this ITIL 4 Specialist: Create, Deliver and Support Training?

IT service management professionals
IT managers and team leaders
IT support and service desk staff
Individuals seeking to enhance their IT service management skills

What are the Prerequisite of ITIL 4 Specialist: Create, Deliver and Support Training?

ITIL 4 Foundation certification is required

What will you learning during ITIL 4 Specialist: Create, Deliver and Support Training?

Comprehensive understanding of the ITIL 4 CDS module
Skills to manage and optimize IT services throughout their lifecycle
Techniques for service design, deployment, operation, and improvement
Effective strategies for applying ITIL 4 CDS principles and practices

What are the system requirements for ITIL 4 Specialist: Create, Deliver and Support Training?

A computer with internet access (for online training)
ITIL 4 Specialist: Create, Deliver and Support manual (provided by the training provider)

What are the career opportunities after ITIL 4 Specialist: Create, Deliver and Support Training?

IT Service Manager
IT Support Manager
IT Operations Manager
Service Desk Manager

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ITIL 4 Specialist: Create, Deliver and Support

Why enroll for ITIL 4 Specialist: Create, Deliver and Support Training?

Instructor-led live Online Training Schedule

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