Training Syllabus

Curriculum Designed by Experts

Introduction to ITIL 4

Topics

Overview of ITIL 4 framework
Key concepts and principles
The ITIL Service Value System (SVS)

The Four Dimensions Model

Topics

Organizations and people
Information and technology
Partners and suppliers
Value streams and processes

ITIL Service Value System (SVS)

Topics

The guiding principles
Governance
Service value chain
Continual improvement

ITIL 4 Practices

Topics

General management practices
Service management practices
Technical management practices

Key ITIL 4 Practices

Topics

Service desk
Incident management
Problem management
Change control
Service level management
IT asset management

ITIL 4 Managing Professional Modules

Topics

Create, Deliver, and Support (CDS)
Drive Stakeholder Value (DSV)
High-velocity IT (HVIT)
Direct, Plan, and Improve (DPI)

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Training Details

What is ITIL 4 Managing Professional Transition Training?

The ITIL 4 Managing Professional Transition course provides comprehensive training on the ITIL 4 framework, focusing on its core concepts, practices, and methodologies. It covers essential topics such as the ITIL Service Value System (SVS), the Four Dimensions Model, and the key ITIL 4 practices. The course aims to equip learners with the knowledge and skills needed to manage IT services effectively in the modern digital age.

Why enroll for ITIL 4 Managing Professional Transition Training?

Transition from ITIL v3 to ITIL 4 framework
Enhance your IT service management skills
Increase your job prospects and career opportunities in IT service management
Prepare for the ITIL 4 Managing Professional Transition certification exam

What are the benefits of joining ITIL 4 Managing Professional Transition Training?

Hands-on experience with ITIL 4 principles and practices
Access to official ITIL 4 training materials and resources
Enhanced understanding of modern IT service management best practices
Opportunities for career advancement in IT service management

What skills will you learning during ITIL 4 Managing Professional Transition Training?

Understanding ITIL 4 concepts and terminology
Applying ITIL 4 principles and practices
Managing IT services using the ITIL 4 framework
Aligning IT services with business needs

What tools are covered during ITIL 4 Managing Professional Transition Training?

ITIL 4 templates and documentation
ITSM software (optional)

What are the objectives of ITIL 4 Managing Professional Transition Training?

Understand the core concepts and components of ITIL 4
Apply ITIL 4 principles, practices, and methodologies to manage IT services
Align IT services with business objectives and needs
Prepare for the ITIL 4 Managing Professional Transition certification exam

Who should go for this ITIL 4 Managing Professional Transition Training?

ITIL v3 certified professionals
IT service management professionals
IT managers and team leaders
IT support and service desk staff

What are the Prerequisite of ITIL 4 Managing Professional Transition Training?

ITIL v3 Expert certification or a minimum of 17 credits from the ITIL v3 Foundation and Intermediate/Practitioner modules

What will you learning during ITIL 4 Managing Professional Transition Training?

Comprehensive understanding of the ITIL 4 framework
Skills to manage IT services using ITIL 4 best practices
Techniques for aligning IT services with business needs
Effective strategies for applying ITIL 4 principles and practices

What are the system requirements for ITIL 4 Managing Professional Transition Training?

A computer with internet access (for online training)
ITIL 4 Managing Professional Transition manual (provided by the training provider)

What are the career opportunities after ITIL 4 Managing Professional Transition Training?

IT Service Manager
IT Support Manager
IT Operations Manager
Service Desk Manager

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ITIL 4 Managing Professional Transition

Why enroll for ITIL 4 Managing Professional Transition Training?

Instructor-led live Online Training Schedule

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